Domain Transfers

Transferring a domain allows you to move domain management from another registrar to your account, or vice versa.

Why Transfer Domains?

Common reasons to transfer:

• Consolidate management - Keep all domains in one place
• Better pricing - Take advantage of competitive rates
• Superior features - Access better DNS management tools
• Improved support - Work with a registrar you trust
• Free year included - Most transfers include a 1-year extension

Requirements for Transferring In

Before initiating a transfer:

1. Domain must be unlocked at current registrar
2. Authorization code (EPP code) obtained from current registrar
3. Domain registered for 60+ days (ICANN requirement)
4. Administrative email access to approve transfer
5. WHOIS information up to date

How to Transfer a Domain to Us

Step 1: Prepare at Current Registrar

1. Log into your current registrar
2. Unlock the domain
3. Disable WHOIS privacy temporarily
4. Request authorization/transfer code
5. Verify admin email address is accessible

[Screenshot: Domain unlocked at current registrar]

Step 2: Initiate Transfer

1. Go to our Domains page
2. Switch to the Transfer Domain tab
3. Enter the domain name you want to transfer
4. Click Search

[Screenshot: Domain transfer search]

Step 3: Enter Authorization Code

1. When prompted, enter the authorization code from your current registrar
2. Review transfer price (typically includes 1 year extension)
3. Add any extras like privacy protection
4. Click Add to Cart

[Screenshot: Authorization code entry]

Step 4: Complete Payment

1. Proceed to checkout
2. Complete payment
3. Transfer request is submitted

Step 5: Approve Transfer

1. Check the administrative email for your domain
2. You'll receive an approval link from us
3. Click the link to approve the transfer
4. Transfer typically completes within 5-7 days

[Screenshot: Transfer approval email]

Transfer Timeline

• Immediate: Payment processed and request initiated
• 24 hours: Approval email sent
• 5-7 days: Transfer completes (can be faster if approved immediately)
• Some domains: Current registrar may speed up transfer

Your current registrar may hold the transfer for 5 days before approving. Some registrars allow immediate approval.

What Transfers Include

When you transfer a domain to us:

• 1 year extension added to current expiration
• Free WHOIS privacy protection
• Free DNS management and full control
• No downtime - Nameservers remain the same unless you change them

Transfer Pricing

Transfer prices vary by domain extension:

• Most popular TLDs: $10-15 including 1-year extension
• Check our domain pricing page for specific TLD rates

Transfer Restrictions

Domains cannot be transferred if:

• Less than 60 days old (ICANN policy)
• Within 60 days of previous transfer
• Recently updated contacts (some TLDs have restrictions)
• In redemption period (expired)
• Subject to legal dispute
• Certain ccTLDs with special rules

Transferring Domains Out

To transfer a domain away from us:

Step 1: Unlock Domain

1. Navigate to Dashboard → Domains
2. Select the domain to transfer
3. Toggle Domain Lock to off

Step 2: Get Authorization Code

1. Click Get Authorization Code
2. Code will be emailed to domain admin contact
3. Provide this code to your new registrar

[Screenshot: Get auth code button]

Step 3: Approve at New Registrar

1. Initiate transfer at your new registrar
2. You'll receive an approval email from us
3. Click to approve the transfer
4. Transfer completes in 5-7 days

Canceling a Transfer

If you initiated a transfer by mistake:

Within 5 Days

Contact support immediately to cancel the outbound transfer.

After Transfer Complete

The transfer cannot be reversed. You would need to initiate a new transfer back.

Troubleshooting Transfer Issues

Transfer Rejected

Common reasons:

• Domain is locked
• Incorrect authorization code
• Admin email not accessible
• Domain doesn't meet transfer requirements

Solution:

• Verify all requirements are met
• Double-check authorization code
• Contact current registrar for assistance

Transfer Pending for Days

Causes:

• Waiting for approval from admin email
• Current registrar hasn't released domain
• DNS propagation delays

Solution:

• Check admin email for approval link
• Contact current registrar to expedite
• Contact our support if longer than 7 days

Authorization Code Not Working

Solutions:

• Request a new code from current registrar
• Ensure domain is unlocked
• Verify no typos in code entry
• Some codes are case-sensitive

Transfer Best Practices

• Start transfer early before domain expiration
• Backup DNS records before transferring
• Keep current nameservers until transfer completes
• Don't update contacts during transfer
• Respond to approval emails promptly
• Contact support if you encounter issues

After Transfer Completes

Once your domain transfer is finished:

1. Verify domain appears in your dashboard
2. Check that expiration date includes the additional year
3. Update nameservers if needed
4. Re-enable privacy protection
5. Enable domain lock
6. Configure DNS records as needed

Bulk Domain Transfers

Transferring multiple domains:

1. Prepare a list of domains and authorization codes
2. Contact our support team for bulk transfer assistance
3. We can help streamline the process for 10+ domains
4. Potential for volume discounts

Transfer Support

Need help with a transfer?

• Open a support ticket from Dashboard → Support
• Include domain name and details of any errors
• Our team responds within 24 hours
• Transfers are typically completed within 5-7 days

Most transfer issues can be resolved quickly with proper documentation from your current registrar.