Domain Transfers

Transferring a domain allows you to move domain management from another registrar to your account, or vice versa.

Why Transfer Domains?

Common reasons to transfer:

• Consolidate management - Keep all domains in one place
• Better pricing - Take advantage of competitive rates
• Superior features - Access better DNS management tools
• Improved support - Work with a registrar you trust
• Free year included - Most transfers include a 1-year extension

Requirements for Transferring In

Before initiating a transfer:

Domain must be unlocked at current registrar

Authorization code (EPP code) obtained from current registrar

Domain registered for 60+ days (ICANN requirement)

Administrative email access to approve transfer

WHOIS information up to date

How to Transfer a Domain to Us

Step 1: Prepare at Current Registrar

Log into your current registrar

Unlock the domain

Disable WHOIS privacy temporarily

Request authorization/transfer code

Verify admin email address is accessible

[Screenshot: Domain unlocked at current registrar]

Step 2: Initiate Transfer

Go to our Domains page

Switch to the Transfer Domain tab

Enter the domain name you want to transfer

Click Search

[Screenshot: Domain transfer search]

Step 3: Enter Authorization Code

When prompted, enter the authorization code from your current registrar

Review transfer price (typically includes 1 year extension)

Add any extras like privacy protection

Click Add to Cart

[Screenshot: Authorization code entry]

Step 4: Complete Payment

Proceed to checkout

Complete payment

Transfer request is submitted

Step 5: Approve Transfer

Check the administrative email for your domain

You'll receive an approval link from us

Click the link to approve the transfer

Transfer typically completes within 5-7 days

[Screenshot: Transfer approval email]

Transfer Timeline

• Immediate: Payment processed and request initiated
• 24 hours: Approval email sent
• 5-7 days: Transfer completes (can be faster if approved immediately)
• Some domains: Current registrar may speed up transfer

Your current registrar may hold the transfer for 5 days before approving. Some registrars allow immediate approval.

What Transfers Include

When you transfer a domain to us:

• 1 year extension added to current expiration
• Free WHOIS privacy protection
• Free DNS management and full control
• No downtime - Nameservers remain the same unless you change them

Transfer Pricing

Transfer prices vary by domain extension:

• Most popular TLDs: $10-15 including 1-year extension
• Check our domain pricing page for specific TLD rates

Transfer Restrictions

Domains cannot be transferred if:

• Less than 60 days old (ICANN policy)
• Within 60 days of previous transfer
• Recently updated contacts (some TLDs have restrictions)
• In redemption period (expired)
• Subject to legal dispute
• Certain ccTLDs with special rules

Transferring Domains Out

To transfer a domain away from us:

Step 1: Unlock Domain

Navigate to Dashboard → Domains

Select the domain to transfer

Toggle Domain Lock to off

Step 2: Get Authorization Code

Click Get Authorization Code

Code will be emailed to domain admin contact

Provide this code to your new registrar

[Screenshot: Get auth code button]

Step 3: Approve at New Registrar

Initiate transfer at your new registrar

You'll receive an approval email from us

Click to approve the transfer

Transfer completes in 5-7 days

Canceling a Transfer

If you initiated a transfer by mistake:

Within 5 Days

Contact support immediately to cancel the outbound transfer.

After Transfer Complete

The transfer cannot be reversed. You would need to initiate a new transfer back.

Troubleshooting Transfer Issues

Transfer Rejected

Common reasons:

• Domain is locked
• Incorrect authorization code
• Admin email not accessible
• Domain doesn't meet transfer requirements

Solution:

• Verify all requirements are met
• Double-check authorization code
• Contact current registrar for assistance

Transfer Pending for Days

Causes:

• Waiting for approval from admin email
• Current registrar hasn't released domain
• DNS propagation delays

Solution:

• Check admin email for approval link
• Contact current registrar to expedite
• Contact our support if longer than 7 days

Authorization Code Not Working

Solutions:

• Request a new code from current registrar
• Ensure domain is unlocked
• Verify no typos in code entry
• Some codes are case-sensitive

Transfer Best Practices

• Start transfer early before domain expiration
• Backup DNS records before transferring
• Keep current nameservers until transfer completes
• Don't update contacts during transfer
• Respond to approval emails promptly
• Contact support if you encounter issues

After Transfer Completes

Once your domain transfer is finished:

Verify domain appears in your dashboard

Check that expiration date includes the additional year

Update nameservers if needed

Re-enable privacy protection

Enable domain lock

Configure DNS records as needed

Bulk Domain Transfers

Transferring multiple domains:

Prepare a list of domains and authorization codes

Contact our support team for bulk transfer assistance

We can help streamline the process for 10+ domains

Potential for volume discounts

Transfer Support

Need help with a transfer?

• Open a support ticket from Dashboard → Support
• Include domain name and details of any errors
• Our team responds within 24 hours
• Transfers are typically completed within 5-7 days

Most transfer issues can be resolved quickly with proper documentation from your current registrar.