Transaction History

Your transaction history provides a complete record of all payments made on your account, including successful payments, refunds, and payment attempts.

Accessing Transactions

Navigate to Dashboard → Transactions from the sidebar to view your payment history.

[Screenshot: Transactions page]

Transaction List

Transactions are displayed in a table format:

Transaction Columns

Transaction ID

• Unique identifier for each payment
• Format varies by payment gateway
• Used for reference and support

Date & Time

• When the transaction occurred
• Listed in reverse chronological order (newest first)

Gateway

• Payment method used:
  • Stripe (Credit/Debit Card)
  • Bank Transfer
  • Other payment processors

Amount

• Transaction amount
• Shown in the currency used for payment

Status

• Success - Payment completed
• Pending - Awaiting confirmation
• Failed - Payment unsuccessful
• Refunded - Payment returned

Invoice

• Link to associated invoice
• Shows invoice number
• Click to view invoice details

Actions

• View Receipt - Download or print payment receipt

[Screenshot: Transaction table]

Transaction Status Indicators

Visual badges show transaction state:

• Green (Success) - Payment completed successfully
• Yellow (Pending) - Awaiting confirmation (common with bank transfers)
• Red (Failed) - Payment did not process
• Blue (Refunded) - Amount returned to payment method

Viewing Transaction Details

Click on any transaction to see:

Payment Information

• Full transaction ID
• Gateway transaction reference
• Payment method details (last 4 digits of card)
• Date and time stamp

Amount Breakdown

• Payment amount
• Currency used
• Any fees applied

Related Invoices

• List of invoices paid by this transaction
• Links to view each invoice

Payment Gateway Details

• Gateway name
• Gateway transaction ID
• Payment status from gateway

[Screenshot: Transaction detail view]

Transaction Receipts

Download receipts for your records:

1. Find the transaction in your list
2. Click View Receipt
3. Receipt opens in new window
4. Print or save PDF

Receipts include:

• Company information
• Payment date and time
• Transaction ID
• Amount paid
• Payment method
• Invoices paid
• Tax breakdown (if applicable)

[Screenshot: Payment receipt]

Filtering Transactions

Find specific transactions using filters:

Date Range

• Select start and end dates
• View transactions from specific time periods
• Useful for accounting and expense reports

Payment Gateway

Filter by payment method:

• All gateways
• Stripe only
• Bank transfer only
• Other specific methods

Status Filter

• All transactions
• Successful only
• Failed attempts
• Pending payments
• Refunds

Search

• Search by transaction ID
• Search by invoice number
• Search by amount

[Screenshot: Transaction filters]

Understanding Transaction Types

Regular Payments

Standard payments for invoices:

• New service purchases
• Subscription renewals
• Domain registrations
• Upgrade charges

Partial Payments

When paying part of an invoice:

• Shows as separate transaction
• Linked to specific invoice
• Remaining balance still due

Refunds

Returns of previous payments:

• Negative amount shown
• References original transaction
• Returns to original payment method
• Processing time varies by gateway (3-10 days typical)

Failed Transactions

Unsuccessful payment attempts:

• Still recorded for reference
• Reason for failure may be shown
• Associated invoice remains unpaid
• Can retry payment

Payment Methods in Transactions

Credit/Debit Cards (Stripe)

Shows:

• Card brand (Visa, Mastercard, etc.)
• Last 4 digits
• Transaction ID from Stripe
• Instant confirmation

Bank Transfers

Shows:

• Bank transfer reference
• Status: Pending until confirmed
• Manual confirmation required
• Updates when payment verified

Account Credit

Shows:

• Credit applied to invoice
• Remaining credit balance
• Source of credit (refund, promotional, etc.)

[Screenshot: Different payment method examples]

Exporting Transaction Data

Download your transaction history:

1. Click Export button
2. Select date range
3. Choose format (CSV, PDF)
4. Download file

Use cases:

• Accounting records
• Tax preparation
• Expense reporting
• Financial auditing

[Screenshot: Export transactions button]

Disputed Transactions

If you see an unfamiliar transaction:

1. Click to view full details
2. Check associated invoices
3. Review receipt
4. If still unclear, open support ticket
5. Include transaction ID for reference

Chargeback Procedure

For credit card chargebacks:

• Contact us first before filing chargeback
• Most issues resolved quickly
• Chargebacks can lead to service suspension
• We provide documentation for legitimate charges

Recurring Payment Tracking

Monitor subscription payments:

• View pattern of regular charges
• Track renewal dates
• Identify billing cycle changes
• Monitor for unexpected charges

Failed Payment Recovery

When a payment fails:

Immediate Steps:

1. Check transaction list for failure details
2. Review payment method is valid
3. Retry payment from invoice page
4. Use alternative payment method if needed

Common Failure Reasons:

• Insufficient funds
• Expired card
• Billing address mismatch
• Card declined by bank
• Incorrect payment details

Resolution:

• Update payment method in profile
• Retry from unpaid invoice
• Contact support if issues persist

Transaction Notifications

Email notifications sent for:

• Successful payments
• Failed payment attempts
• Refund confirmations
• Large or unusual transactions

Configure in Dashboard → Profile → Preferences.

[Screenshot: Payment confirmation email]

Currency Considerations

If using multiple currencies:

• Each transaction shows in the currency used
• Exchange rate applied at time of payment
• Historical transactions retain original currency
• Current exchange rates don't affect past transactions

Account Credits

Credits appear in transactions:

Credit Sources:

• Refunds from previous payments
• Promotional credits
• Service credits for downtime
• Overpayments

Credit Usage:

• Automatically applied to new invoices
• Shows as transaction type "Credit"
• Balance viewable in account overview

[Screenshot: Credit transactions]

Tax Records

Transactions include tax information:

• Tax amount charged
• Tax jurisdiction
• VAT/GST number (if applicable)
• Tax-exempt status (if applicable)

Useful for:

• Business expense reports
• Tax deduction documentation
• VAT reclaims
• Audit compliance

Multi-Invoice Payments

When paying multiple invoices at once:

• One transaction covers all invoices
• Each invoice listed in transaction details
• Receipt shows breakdown by invoice
• Easier than individual payments

Payment Timeline

Understand payment processing times:

Credit/Debit Cards (Stripe)

• Immediate: Transaction completes instantly
• Receipt: Available immediately
• Bank statement: Appears in 1-3 business days

Bank Transfers

• Pending: Shows as pending immediately
• Confirmation: 1-3 business days
• Receipt: Available after confirmation
• Service activation: After confirmation

Refunds

• Processing: 1-2 business days
• Bank credit: 3-10 business days
• Varies by payment method and bank

Transaction Security

Your payment information is secure:

• PCI DSS compliant processing
• Encrypted transmission
• No full card numbers stored
• Tokenized payment methods
• Fraud detection systems

Record Keeping

Best practices:

• Download receipts regularly
• Export transactions monthly/quarterly
• Save for tax purposes (7 years recommended)
• File digitally for easy retrieval
• Keep backup copies

Getting Help

For transaction questions:

• Support tickets - Dashboard → Support
• Include - Transaction ID in your message
• Billing team - billing@suzko.com
• Phone - 1-800-37-SUZKO

Our team can help with:

• Transaction disputes
• Receipt retrieval
• Refund requests
• Payment method issues
• Accounting questions