Transaction History

Your transaction history provides a complete record of all payments made on your account, including successful payments, refunds, and payment attempts.

Accessing Transactions

Navigate to Dashboard → Transactions from the sidebar to view your payment history.

[Screenshot: Transactions page]

Transaction List

Transactions are displayed in a table format:

Transaction Columns

Transaction ID

• Unique identifier for each payment
• Format varies by payment gateway
• Used for reference and support

Date & Time

• When the transaction occurred
• Listed in reverse chronological order (newest first)

Gateway

• Payment method used:
• Stripe (Credit/Debit Card)
• Bank Transfer
• Other payment processors

Amount

• Transaction amount
• Shown in the currency used for payment

Status

• Success - Payment completed
• Pending - Awaiting confirmation
• Failed - Payment unsuccessful
• Refunded - Payment returned

Invoice

• Link to associated invoice
• Shows invoice number
• Click to view invoice details

Actions

• View Receipt - Download or print payment receipt

[Screenshot: Transaction table]

Transaction Status Indicators

Visual badges show transaction state:

• Green (Success) - Payment completed successfully
• Yellow (Pending) - Awaiting confirmation (common with bank transfers)
• Red (Failed) - Payment did not process
• Blue (Refunded) - Amount returned to payment method

Viewing Transaction Details

Click on any transaction to see:

Payment Information

• Full transaction ID
• Gateway transaction reference
• Payment method details (last 4 digits of card)
• Date and time stamp

Amount Breakdown

• Payment amount
• Currency used
• Any fees applied

Related Invoices

• List of invoices paid by this transaction
• Links to view each invoice

Payment Gateway Details

• Gateway name
• Gateway transaction ID
• Payment status from gateway

[Screenshot: Transaction detail view]

Transaction Receipts

Download receipts for your records:

Find the transaction in your list

Click View Receipt

Receipt opens in new window

Print or save PDF

Receipts include:

• Company information
• Payment date and time
• Transaction ID
• Amount paid
• Payment method
• Invoices paid
• Tax breakdown (if applicable)

[Screenshot: Payment receipt]

Filtering Transactions

Find specific transactions using filters:

Date Range

• Select start and end dates
• View transactions from specific time periods
• Useful for accounting and expense reports

Payment Gateway

Filter by payment method:

• All gateways
• Stripe only
• Bank transfer only
• Other specific methods

Status Filter

• All transactions
• Successful only
• Failed attempts
• Pending payments
• Refunds

Search

• Search by transaction ID
• Search by invoice number
• Search by amount

[Screenshot: Transaction filters]

Understanding Transaction Types

Regular Payments

Standard payments for invoices:

• New service purchases
• Subscription renewals
• Domain registrations
• Upgrade charges

Partial Payments

When paying part of an invoice:

• Shows as separate transaction
• Linked to specific invoice
• Remaining balance still due

Refunds

Returns of previous payments:

• Negative amount shown
• References original transaction
• Returns to original payment method
• Processing time varies by gateway (3-10 days typical)

Failed Transactions

Unsuccessful payment attempts:

• Still recorded for reference
• Reason for failure may be shown
• Associated invoice remains unpaid
• Can retry payment

Payment Methods in Transactions

Credit/Debit Cards (Stripe)

Shows:

• Card brand (Visa, Mastercard, etc.)
• Last 4 digits
• Transaction ID from Stripe
• Instant confirmation

Bank Transfers

Shows:

• Bank transfer reference
• Status: Pending until confirmed
• Manual confirmation required
• Updates when payment verified

Account Credit

Shows:

• Credit applied to invoice
• Remaining credit balance
• Source of credit (refund, promotional, etc.)

[Screenshot: Different payment method examples]

Exporting Transaction Data

Download your transaction history:

Click Export button

Select date range

Choose format (CSV, PDF)

Download file

Use cases:

• Accounting records
• Tax preparation
• Expense reporting
• Financial auditing

[Screenshot: Export transactions button]

Disputed Transactions

If you see an unfamiliar transaction:

Click to view full details

Check associated invoices

Review receipt

If still unclear, open support ticket

Include transaction ID for reference

Chargeback Procedure

For credit card chargebacks:

• Contact us first before filing chargeback
• Most issues resolved quickly
• Chargebacks can lead to service suspension
• We provide documentation for legitimate charges

Recurring Payment Tracking

Monitor subscription payments:

• View pattern of regular charges
• Track renewal dates
• Identify billing cycle changes
• Monitor for unexpected charges

Failed Payment Recovery

When a payment fails:

Immediate Steps:

Check transaction list for failure details

Review payment method is valid

Retry payment from invoice page

Use alternative payment method if needed

Common Failure Reasons:

• Insufficient funds
• Expired card
• Billing address mismatch
• Card declined by bank
• Incorrect payment details

Resolution:

• Update payment method in profile
• Retry from unpaid invoice
• Contact support if issues persist

Transaction Notifications

Email notifications sent for:

• Successful payments
• Failed payment attempts
• Refund confirmations
• Large or unusual transactions

Configure in Dashboard → Profile → Preferences.

[Screenshot: Payment confirmation email]

Currency Considerations

If using multiple currencies:

• Each transaction shows in the currency used
• Exchange rate applied at time of payment
• Historical transactions retain original currency
• Current exchange rates don't affect past transactions

Account Credits

Credits appear in transactions:

Credit Sources:

• Refunds from previous payments
• Promotional credits
• Service credits for downtime
• Overpayments

Credit Usage:

• Automatically applied to new invoices
• Shows as transaction type "Credit"
• Balance viewable in account overview

[Screenshot: Credit transactions]

Tax Records

Transactions include tax information:

• Tax amount charged
• Tax jurisdiction
• VAT/GST number (if applicable)
• Tax-exempt status (if applicable)

Useful for:

• Business expense reports
• Tax deduction documentation
• VAT reclaims
• Audit compliance

Multi-Invoice Payments

When paying multiple invoices at once:

• One transaction covers all invoices
• Each invoice listed in transaction details
• Receipt shows breakdown by invoice
• Easier than individual payments

Payment Timeline

Understand payment processing times:

Credit/Debit Cards (Stripe)

• Immediate: Transaction completes instantly
• Receipt: Available immediately
• Bank statement: Appears in 1-3 business days

Bank Transfers

• Pending: Shows as pending immediately
• Confirmation: 1-3 business days
• Receipt: Available after confirmation
• Service activation: After confirmation

Refunds

• Processing: 1-2 business days
• Bank credit: 3-10 business days
• Varies by payment method and bank

Transaction Security

Your payment information is secure:

• PCI DSS compliant processing
• Encrypted transmission
• No full card numbers stored
• Tokenized payment methods
• Fraud detection systems

Record Keeping

Best practices:

• Download receipts regularly
• Export transactions monthly/quarterly
• Save for tax purposes (7 years recommended)
• File digitally for easy retrieval
• Keep backup copies

Getting Help

For transaction questions:

• Support tickets - Dashboard → Support
• Include - Transaction ID in your message
• Billing team - billing@suzko.com
• Phone - 1-800-37-SUZKO

Our team can help with:

• Transaction disputes
• Receipt retrieval
• Refund requests
• Payment method issues
• Accounting questions