Managing Invoices

Invoices are generated for all purchases and recurring services. Learn how to view, pay, and manage your invoices from your dashboard.

Accessing Invoices

Navigate to Dashboard → Invoices from the sidebar, or click on the unpaid invoices count from your dashboard overview.

[Screenshot: Invoices page]

Invoice List

The invoices page displays all your billing statements in a table:

Invoice Columns

Invoice Number

• Unique identifier for each invoice
• Format: #1001, #1002, etc.
• Click to view invoice details

Date

• When the invoice was generated
• Listed in chronological order

Due Date

• Payment deadline for the invoice
• Color-coded based on urgency

Items

• What services or products are billed
• Shows primary items on the invoice

Total

• Full invoice amount
• Displayed in your selected currency

Status

• Paid - Payment received and processed
• Unpaid - Awaiting payment
• Cancelled - Invoice voided or replaced
• Refunded - Payment returned

Actions

• View - Open full invoice details
• Pay Now - Make payment (for unpaid invoices)

[Screenshot: Invoice list table]

Invoice Status Indicators

Status badges show invoice state at a glance:

• Green (Paid) - Invoice successfully paid
• Red (Unpaid) - Payment needed
• Yellow (Overdue) - Past due date
• Gray (Cancelled) - Invoice cancelled
• Blue (Refunded) - Payment refunded

Filtering Invoices

Use filters to find specific invoices:

Date Range Filter

• Select start and end dates
• View invoices from specific time periods

Status Filter

• Show all invoices
• Unpaid only
• Paid only
• Overdue

Search

• Search by invoice number
• Search by item description

[Screenshot: Invoice filters]

Viewing Invoice Details

Click on any invoice to see:

Invoice Header

• Invoice number and date
• Due date
• Status indicator
• Payment terms

Billing Information

• Bill to: Your name and address
• Company name (if applicable)

Line Items

• Item description
• Quantity
• Unit price
• Line total
• Taxes (if applicable)

Totals

• Subtotal
• Tax amount
• Total Due or Amount Paid

[Screenshot: Invoice detail view]

Paying Invoices

Single Invoice Payment

1. Click Pay Now next to an unpaid invoice
2. Select payment method
3. Review amount
4. Complete payment
5. Invoice status updates to "Paid"

[Screenshot: Pay invoice button]

Multiple Invoice Payment

Pay several invoices at once:

1. Check the boxes next to invoices you want to pay
2. Click Pay Selected button
3. Total amount shows all selected invoices
4. Choose payment method
5. Complete payment

Payment Methods

Choose from:

• Saved payment methods - Previously stored cards
• New credit/debit card - Enter new card details
• Bank transfer - Follow payment instructions provided

Invoice PDF Download

Download invoice copies:

1. Open the invoice
2. Click Download PDF button
3. Save to your device
4. Use for accounting or records

PDFs include:

• Complete invoice details
• Your company branding
• Professional formatting
• Tax information

[Screenshot: Download PDF button]

Automatic Invoice Generation

Invoices are created automatically for:

• New purchases - Generated immediately at checkout
• Service renewals - Created 7-14 days before due date
• Upgrades/Downgrades - Prorated charges
• Domain renewals - Based on expiration dates
• Add-ons - Any additional services ordered

Invoice Notifications

You'll receive email notifications for:

• New invoices - When invoice is generated
• Payment reminders - Before due date
• Overdue notices - After due date passes
• Payment confirmations - When payment is received

Configure notification preferences in Dashboard → Profile → Preferences.

[Screenshot: Email notification example]

Overdue Invoices

If an invoice isn't paid by the due date:

Immediate Effects:

• Service may be suspended
• Additional late fees may apply
• Access to control panels restricted

What to Do:

1. Pay the invoice as soon as possible
2. Services reactivate automatically after payment
3. Contact support if you need payment arrangements

Grace Period: Most services have a 3-7 day grace period after the due date before suspension.

Recurring Invoices

For subscription services:

• Automatic generation - Invoices created automatically
• Auto-pay option - Set up automatic payment
• Renewal dates - Clearly shown on invoice
• Billing cycle - Matches your service cycle

Setting Up Auto-Pay

1. Go to Dashboard → Profile → Payment Methods
2. Save a payment method
3. Enable auto-pay for services
4. Invoices are automatically paid when generated

[Screenshot: Auto-pay settings]

Invoice Disputes

If you believe an invoice is incorrect:

1. Review carefully - Check all line items
2. Open support ticket - Explain the issue
3. Provide details - Invoice number and specific concerns
4. Our team responds - Usually within 24 hours
5. Resolution - Corrected invoice or explanation provided

Common reasons for disputes:

• Unexpected charges
• Incorrect billing cycle
• Missing credits
• Duplicate invoices

Refunds and Credits

Account Credits

Credits appear on invoices as:

• Promotional credits
• Refund credits
• Overpayment credits

Credits automatically apply to new invoices.

Refund Requests

For refunds:

1. Open a support ticket
2. Reference invoice number
3. Explain reason for refund
4. Our team reviews your request
5. Eligible refunds processed to original payment method

Refund eligibility varies by product and terms of service.

Invoice History

Keep track of your billing history:

• View all past invoices - Complete payment record
• Download annual summaries - For tax purposes
• Track spending - Monitor costs over time
• Audit trail - Complete payment documentation

Tax Information

Invoices include applicable taxes:

• VAT/GST - For applicable regions
• Sales tax - Based on billing address
• Tax ID - Your tax ID shown if provided
• Tax exemption - Applied if on file

Update tax information in Dashboard → Profile.

[Screenshot: Tax section of invoice]

Multi-Currency Invoices

If you use multiple currencies:

• Invoices generated in your selected currency
• Exchange rates applied at time of invoice creation
• Change currency in Dashboard → Profile → Preferences
• Historical invoices retain original currency

Invoice Tips

• Pay before due date to avoid service interruption
• Set up auto-pay for peace of mind
• Download PDFs for your records
• Check regularly for new invoices
• Contact support early if you can't pay on time
• Keep email updated to receive invoice notifications
• Review charges on each invoice

Getting Help with Invoices

Need assistance?

• Support tickets - Dashboard → Support
• Email - billing@suzko.com
• Phone - 1-800-37-SUZKO
• Account manager - For VIP customers

Our billing team is here to help with any invoice questions or concerns.