Managing Invoices
View, pay, and track your billing statements
Managing Invoices
Invoices are generated for all purchases and recurring services. Learn how to view, pay, and manage your invoices from your dashboard.
Accessing Invoices
Navigate to Dashboard → Invoices from the sidebar, or click on the unpaid invoices count from your dashboard overview.
[Screenshot: Invoices page]
Invoice List
The invoices page displays all your billing statements in a table:
Invoice Columns
Invoice Number
- Unique identifier for each invoice
- Format: #1001, #1002, etc.
- Click to view invoice details
- When the invoice was generated
- Listed in chronological order
- Payment deadline for the invoice
- Color-coded based on urgency
- What services or products are billed
- Shows primary items on the invoice
- Full invoice amount
- Displayed in your selected currency
- Paid - Payment received and processed
- Unpaid - Awaiting payment
- Cancelled - Invoice voided or replaced
- Refunded - Payment returned
- View - Open full invoice details
- Pay Now - Make payment (for unpaid invoices)
Invoice Status Indicators
Status badges show invoice state at a glance:
- Green (Paid) - Invoice successfully paid
- Red (Unpaid) - Payment needed
- Yellow (Overdue) - Past due date
- Gray (Cancelled) - Invoice cancelled
- Blue (Refunded) - Payment refunded
Filtering Invoices
Use filters to find specific invoices:
Date Range Filter
- Select start and end dates
- View invoices from specific time periods
Status Filter
- Show all invoices
- Unpaid only
- Paid only
- Overdue
Search
- Search by invoice number
- Search by item description
Viewing Invoice Details
Click on any invoice to see:
Invoice Header
- Invoice number and date
- Due date
- Status indicator
- Payment terms
Billing Information
- Bill to: Your name and address
- Company name (if applicable)
Line Items
- Item description
- Quantity
- Unit price
- Line total
- Taxes (if applicable)
Totals
- Subtotal
- Tax amount
- Total Due or Amount Paid
Paying Invoices
Single Invoice Payment
[Screenshot: Pay invoice button]
Multiple Invoice Payment
Pay several invoices at once:
Payment Methods
Choose from:
- Saved payment methods - Previously stored cards
- New credit/debit card - Enter new card details
- Bank transfer - Follow payment instructions provided
Invoice PDF Download
Download invoice copies:
PDFs include:
- Complete invoice details
- Your company branding
- Professional formatting
- Tax information
Automatic Invoice Generation
Invoices are created automatically for:
- New purchases - Generated immediately at checkout
- Service renewals - Created 7-14 days before due date
- Upgrades/Downgrades - Prorated charges
- Domain renewals - Based on expiration dates
- Add-ons - Any additional services ordered
Invoice Notifications
You'll receive email notifications for:
- New invoices - When invoice is generated
- Payment reminders - Before due date
- Overdue notices - After due date passes
- Payment confirmations - When payment is received
[Screenshot: Email notification example]
Overdue Invoices
If an invoice isn't paid by the due date:
Immediate Effects:
- Service may be suspended
- Additional late fees may apply
- Access to control panels restricted
Grace Period: Most services have a 3-7 day grace period after the due date before suspension.
Recurring Invoices
For subscription services:
- Automatic generation - Invoices created automatically
- Auto-pay option - Set up automatic payment
- Renewal dates - Clearly shown on invoice
- Billing cycle - Matches your service cycle
Setting Up Auto-Pay
[Screenshot: Auto-pay settings]
Invoice Disputes
If you believe an invoice is incorrect:
Common reasons for disputes:
- Unexpected charges
- Incorrect billing cycle
- Missing credits
- Duplicate invoices
Refunds and Credits
Account Credits
Credits appear on invoices as:
- Promotional credits
- Refund credits
- Overpayment credits
Refund Requests
For refunds:
Refund eligibility varies by product and terms of service.
Invoice History
Keep track of your billing history:
- View all past invoices - Complete payment record
- Download annual summaries - For tax purposes
- Track spending - Monitor costs over time
- Audit trail - Complete payment documentation
Tax Information
Invoices include applicable taxes:
- VAT/GST - For applicable regions
- Sales tax - Based on billing address
- Tax ID - Your tax ID shown if provided
- Tax exemption - Applied if on file
[Screenshot: Tax section of invoice]
Multi-Currency Invoices
If you use multiple currencies:
- Invoices generated in your selected currency
- Exchange rates applied at time of invoice creation
- Change currency in Dashboard → Profile → Preferences
- Historical invoices retain original currency
Invoice Tips
- Pay before due date to avoid service interruption
- Set up auto-pay for peace of mind
- Download PDFs for your records
- Check regularly for new invoices
- Contact support early if you can't pay on time
- Keep email updated to receive invoice notifications
- Review charges on each invoice
Getting Help with Invoices
Need assistance?
- Support tickets - Dashboard → Support
- Email - billing@suzko.com
- Phone - 1-800-37-SUZKO
- Account manager - For VIP customers