Checkout Process

The checkout process guides you through completing your purchase, from reviewing your order to making payment and activating your services.

Starting Checkout

From your shopping cart, click Proceed to Checkout to begin.

[Screenshot: Cart with Proceed to Checkout button]

Checkout Page Overview

The checkout page includes:

Order Summary

Right side panel showing:

• All items in your order
• Individual prices
• Subtotal
• Taxes (if applicable)
• Total due today
• Recurring costs (for future billing)

[Screenshot: Order summary panel]

Payment Information

Main area with:

• Billing contact details
• Payment method selection
• Promotional code entry
• Terms acceptance
• Complete order button

First-Time Checkout

Billing Information

If this is your first purchase, you'll need to provide:

Contact Details

• First and last name
• Company name (optional)
• Email address (pre-filled from account)
• Phone number

Billing Address

• Street address
• Address line 2 (optional)
• City
• State/Province
• Postal/Zip code
• Country

This information is saved for future purchases and used for:

• Billing statements
• Invoice generation
• Domain registration (WHOIS)
• Service delivery

[Screenshot: Billing information form]

Payment Methods

Select your preferred payment method:

Credit/Debit Card (Stripe)

• Accepts Visa, Mastercard, American Express, Discover
• Secure processing via Stripe
• Option to save card for future use
• Instant service activation

To pay by card:

Select "Credit/Debit Card" payment method

Enter card number, expiry, and CVC

Review billing details

Click "Complete Order"

[Screenshot: Card payment form]

Bank Transfer

• Direct bank deposit
• Payment instructions provided after checkout
• Service activates after payment confirmation
• Typically processes in 1-3 business days

Bank transfer process:

Select "Bank Transfer" at checkout

Complete order

Receive email with bank details and reference number

Make transfer at your bank

Services activate once payment is confirmed

[Screenshot: Bank transfer selection]

Saved Payment Methods

If you've saved cards previously:

• Select from your saved payment methods
• No need to re-enter card details
• Faster checkout
• Manage saved cards in Profile → Payment Methods

Promotional Codes

Have a promo code?

Locate the "Have a promotional code?" section

Enter your code in the text field

Click "Apply"

Discount reflects in order total

Code validation:

• Valid codes show discount immediately
• Invalid codes display error message
• Some codes have minimum purchase requirements
• One code per order (typically)

[Screenshot: Promo code entry field]

Order Review

Before completing purchase, review:

Items and Pricing

• Verify correct products
• Check billing cycles
• Confirm quantities
• Review any add-ons

Domain Configuration

If ordering domains with hosting:

• Confirm domain names are correct
• Verify registration periods
• Check DNS settings will be configured

Recurring Billing

Understand future charges:

• When next payment is due
• Recurring amount
• Billing cycle (monthly, annually, etc.)

[Screenshot: Order review section]

Terms of Service

Before checkout:

• Review Terms of Service (link provided)
• Check the "I agree to the Terms of Service" box
• Agreement is required to complete purchase

Completing Your Order

Review all information is correct

Select payment method

Enter payment details (if new card)

Apply promo code if you have one

Accept terms of service

Click "Complete Order" or "Pay Now"

[Screenshot: Complete Order button]

Payment Processing

After clicking Complete Order:

Immediate Processing (Card Payment)

• Payment processes in seconds
• You'll see a "Processing..." indicator
• Don't close the browser or click back
• Wait for confirmation page

Pending Processing (Bank Transfer)

• Order is created immediately
• You receive payment instructions
• Services activate after payment confirmation

Order Confirmation

Success Page

After successful payment:

• Order confirmation number
• Receipt and invoice sent to email
• List of services activated
• Links to access your services

[Screenshot: Order confirmation page]

What Happens Next

Immediately:

• Services are activated
• Welcome emails sent
• Access credentials provided (if needed)
• Invoices generated

Dashboard Updates:

• New services appear in Dashboard → Services
• Domains show in Dashboard → Domains
• Invoices added to Dashboard → Invoices

Post-Purchase Actions

After checkout:

Check your email for confirmation and welcome messages

Visit Dashboard to access your new services

Review service details and control panel access

Configure services as needed

Contact support if you have questions

Payment Security

We prioritize your security:

• Stripe Integration - Industry-leading payment security
• PCI Compliance - We never store full card numbers
• SSL Encryption - All payment data encrypted in transit
• Fraud Protection - Automated fraud detection
• Secure Tokens - Saved cards use secure tokenization

Checkout Issues

Payment Declined

If your payment doesn't process:

Common reasons:

• Insufficient funds
• Card declined by bank
• Incorrect card details
• Billing address mismatch

Solutions:

• Try a different payment method
• Contact your bank
• Verify all details are correct
• Use bank transfer as alternative

Order Not Completing

If you experience technical issues:

• Check your internet connection
• Try a different browser
• Clear browser cache
• Contact support with order details

Service Not Activated

If services don't appear after payment:

• Check Dashboard → Services
• Look for activation email
• Wait 5-10 minutes for processing
• Contact support if delay exceeds 30 minutes

Guest Checkout

Currently, an account is required for checkout. Benefits include:

• Easier service management
• Centralized dashboard
• Invoice tracking
• Support ticket access

Mobile Checkout

Checkout is fully mobile-optimized:

• Responsive forms
• Touch-friendly inputs
• Mobile-optimized payment
• Same security and features

Getting Help

Need assistance during checkout?

• Live Chat - Available during business hours (if enabled)
• Support Ticket - Open from Dashboard → Support
• Email - support@suzko.com
• Phone - 1-800-37-SUZKO

Our team is here to help you complete your purchase successfully.