Privacy Policy

The short version

We collect what we need to run the service, we don't sell it, we don't share it with anyone for their own marketing, and we don't disclose it without legal compulsion. The long version follows. Read it if you want; the short version is what we actually operate on.

This Privacy Policy works alongside our Terms of Service— your use of SUZKO services is governed by both, and where this policy speaks to privacy specifically, it controls over the Terms of Service to the extent of any conflict on that subject.

Introduction

SUZKO ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when using our services, including managed hosting, integrated services, software development, and professional services such as graphic design and consulting. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us.

By accessing or using our services, you agree to the practices outlined in this Privacy Policy. Please read this policy carefully. If you do not agree with our policies and practices, please discontinue use of our services immediately.

Information We Collect

We may collect several types of information from and about users of our services, including:

1. Personal Information

When you register for an account, purchase our services, or contact us, we may collect personal information, including but not limited to:

• Full name
• Email address
• Mailing address
• Phone number
• Payment information (e.g., credit card details)
• Business details (if applicable)

2. Non-Personal Information

We may collect non-identifiable information that does not reveal your identity, such as:

• Browser type
• IP address
• Device information
• Referring website URLs
• Pages viewed and time spent on our website

3. Automatically Collected Information

We may automatically collect certain information about your device, browsing actions, and usage patterns through cookies, web beacons, and other tracking technologies. This data helps us improve our services, enhance your experience, and personalize content.

How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Providing and managing services: To process transactions, manage accounts, and deliver the services you request.
• Communicating with you: To send notifications, updates, and service-related information, or to respond to your inquiries.
• Improving services: To enhance and optimize our website and services by analyzing usage trends and behaviors.
• Security: To ensure the security of our services and detect fraudulent activities.
• Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Legal Bases for Processing

Where the EU or UK General Data Protection Regulation applies, we process personal information only where we have a valid legal basis to do so under Article 6 of the GDPR. Depending on the activity, we rely on one or more of the following:

• Performance of a contract:to create and administer your account, provide the services you request, and process payments—that is, to perform our agreement with you or take steps at your request before entering into it.
• Legitimate interests:to secure our services, prevent fraud and abuse, understand and improve how our services are used, and communicate with you about your account—provided those interests are not overridden by your rights and freedoms.
• Consent: for processing that requires it, such as certain non-essential cookies or optional marketing communications. You may withdraw your consent at any time without affecting processing already carried out.
• Legal obligation: to comply with applicable laws, including tax, accounting, and record-keeping requirements, and to respond to lawful requests from public authorities.

Sharing Your Information

We do not sell, rent, or trade your personal information, and we do not share it with third parties for their own marketing. However, we may share your information under the following circumstances:

• With service providers:We may share your information with third-party vendors, contractors, or agents who perform services on our behalf (e.g., payment processing, hosting, email delivery, and analytics that support our own service operations). These providers act only as processors on our instructions and are only authorized to use your information as necessary to provide services to us. This service-provider processing supports SUZKO's own operations and is not third-party marketing. Where these providers process personal data on our behalf, that processing is governed by our Data Processing Agreement and the subprocessors listed in our Subprocessor List.
• Legal requirements: We may disclose your information if required by law, court order, or government authorities, or to protect our rights, privacy, safety, or property, as well as that of our users and the public.
• Business transfers: In the event of a merger, acquisition, or sale of our company assets, your personal information may be transferred to the acquiring company.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing behavior, improve user experience, and provide personalized services. You can set your browser to refuse cookies or alert you when cookies are being sent, but please note that some parts of our services may not function properly if you disable cookies. For a full explanation of the cookies we use, the choices available to you, and how we handle consent, please see our Cookie Policy.

Data Security

We are committed to protecting your personal information through the implementation of appropriate technical and organizational security measures. While we strive to protect your information, please note that no system can guarantee complete security. Therefore, any transmission of personal information is done at your own risk.

We employ safeguards such as:

• Encryption of sensitive data during transmission (e.g., SSL encryption)
• Restricted access to personal information
• Regular security assessments and audits

Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When your information is no longer needed for these purposes, we will securely delete or anonymize it.

To determine how long to keep information, we consider the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process it and whether we can achieve those purposes by other means; whether the data is still required to provide the service to you; and the retention periods required by applicable tax, accounting, and legal-hold obligations. As general, category-level guidance:

• Account and profile data: retained for as long as your account is active and thereafter as required by law or reasonably necessary to resolve disputes and enforce our agreements.
• Billing, payment, and tax records: retained for the period required by applicable tax, accounting, and financial record-keeping obligations, which typically extends beyond the closure of your account.
• Security, access, and operational logs: retained for a limited period appropriate to security monitoring, fraud prevention, troubleshooting, and legal compliance, then deleted or aggregated.
• Backups: retained on a rolling basis in accordance with our backup retention schedule and expire from those systems in the ordinary course, after which residual copies are overwritten.

Where information is retained after it is no longer actively used, we limit our processing of that information to the purposes that justify its retention, such as compliance with a legal obligation or the defense of legal claims.

International Data Transfers

SUZKO is based in the United States, and the personal information we collect may be stored and processed in the United States or in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we implement appropriate safeguards required by law, including the Standard Contractual Clauses approved by the European Commission (and the UK International Data Transfer Addendum where applicable), together with supplementary measures where necessary. Where we process personal data on behalf of business customers, these transfers are further governed by our Data Processing Agreement. You may request more information about the safeguards we use by contacting us using the details in the Contact Information section below.

Data Breach Notification

We maintain incident-response procedures designed to detect, contain, and remediate security incidents affecting personal information. If we become aware of a personal data breach that affects your information, we will notify affected users and the relevant supervisory authorities without undue delay and in accordance with the timelines and thresholds required by applicable law. Our notification will describe, to the extent known, the nature of the incident, the categories of information involved, the likely consequences, and the measures we have taken or propose to take in response.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of any inaccurate or incomplete personal information.
• Deletion: The right to request the deletion of your personal information when it is no longer needed.
• Objection: The right to object to the processing of your personal information in certain circumstances.
• Data portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Restriction of processing: The right to request that we limit the processing of your personal information in certain circumstances, such as while a dispute about its accuracy or our use of it is being resolved.
• Withdrawal of consent: Where we rely on your consent to process personal information, the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us using the details in the Contact Information section below. We will respond to your request in accordance with applicable laws and may require verification of your identity before fulfilling your request.

Right to Lodge a Complaint

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with a data protection authority, you have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal information does not comply with applicable data protection law. We would, however, appreciate the chance to address your concerns first, so we encourage you to contact us using the details in the Contact Information section below before doing so.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, "CCPA/CPRA"), provides you with specific rights regarding your personal information. Subject to certain exceptions, these include:

• Right to know: the right to request the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to delete: the right to request deletion of the personal information we have collected from you, subject to legal exceptions.
• Right to correct: the right to request correction of inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing:the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. SUZKO does not sell or share personal information for cross-context behavioral advertising, and we do not sell the personal information of consumers.
• Right to non-discrimination: the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you a different price, or provide you a different level or quality of service because you exercised your rights.

To exercise any of these rights, please contact us using the details in the Contact Information section below. You may use an authorized agent to submit a request on your behalf, and we may take steps to verify your identity and the agent's authority before responding.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action to delete the data.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our services after any changes have been made constitutes your acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of the State of Indiana.

Exceptions

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may collect anonymous data to provide you with the service offered and tailor packages to your needs. Again, no information will be shared with any third parties.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights regarding your personal information, please contact us at:

Last updated: July 16, 2026