Documentation Menu

Order history

Where to find past orders and track shipments.

/dashboard/orders shows every order you've placed, with status and line items.

Order statuses

  • Pending — payment processing or awaiting confirmation (crypto)
  • Active — paid + line items provisioned
  • Cancelled — order was cancelled before provisioning
  • Refunded — fully refunded
  • Partial — some items refunded or cancelled, others active

Per-item status

Each line item in an order also has its own status:

  • Pending — provisioning queued
  • Active — live and ready to use
  • Failed — provisioning errored; we get notified, you don't need to do anything
  • Cancelled — item-specific cancellation

Physical goods (merch)

Merch orders show shipping info:

  • Awaiting shipment — packaged, with carrier
  • Shipped — tracking number appears, links to the carrier's site
  • Delivered — confirmed by the carrier

Tracking numbers auto-detect carrier (USPS, UPS, FedEx, DHL) and link directly to the relevant tracking page.

Re-ordering

Open any past order → Re-order drops the same items into your cart. Useful for adding identical services for another project.